Little Netters Terms and Conditions
Definitions
1.1
"Carer" means the person / persons who attend the Session or any part of it, with the child.
1.2
"Coach" means the individual(s), who teaches the Session. Whilst every effort will be taken to maintain the consistency of the Coaches during the Sessions, Little Netters unreservedly retain the right to change the coaching staff where necessary.
1.3
"Session" means the Little Netters Session you are attending or enrolling on,
1.4
"Little Netters" means the company or person with whom you have entered into this agreement.
1.5
“New Customers” refers to children of parents / carers who are attending a Little Netters class for the first time.
1.6
"Parent" means a parent or legal guardian who will be responsible for the payment of the Fees and who is the contracting party to this contract.
1.7
"Premises" means the venue where the Session takes place.
1.8
"Child" means the child attending the Session, whose details are specified by the Parent or Carer on our system.
1.9
“Terms" means the terms and conditions set out in this document and any special terms and conditions agreed in writing by Little Netters and the Parent.
1.10
”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
2. Acceptance of Terms and Conditions.
2.1
Please read these terms carefully before you book our sessions. These terms tell you who we are, how we will provide sessions to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.2
All those wishing to attend a Little Netters Session must agree to the terms and conditions set out below. The Terms shall be deemed to have been accepted by the Parent upon payment of the Fee by or on behalf of the Parent. Payment by the Carer shall be deemed to have been made on behalf of the Parent.
2.3
These are the terms and conditions on which we provide Little Netters Sessions to you. No variation or addition to the Terms shall be binding unless agreed in writing by Little Netters and the Parent.
2.4
All agreements relating to the teaching of the Session by Little Netters to the Child are subject to these Terms to the exclusion of all other terms and conditions.
2.5
In the unlikely event of a customer failing to abide by these terms and conditions, a customer may be requested to discontinue with Little Netters. In this instance Little Netters will be under no obligation to provide a refund for any outstanding lessons.
2.6
The Parent and/or Carer agrees to keep the content of the Little Netters Session and the Little Netters Training Programme confidential and not to copy or use any aspect of the Little Netters Programme directly or indirectly. The Parent and/or Carer agrees not to directly or indirectly manage, operate or assist in the organisation of any business which competes with Little Netters while the Child is a member of Little Netters.
4. Booking, Taster Sessions, Payment & Cancellation
4.1 Booking a class
4.1.1
You can make a booking via our website, Class for Kids or Facebook page.
4.1.2
You must provide us with specific personal information to book a class with us. Full details of the information we collect can be found in our Privacy Policy on our Website.
4.1.3
During the booking process, you will be asked to read and agree to our Terms and Conditions (this document). Upon completion, you will receive a confirmation email detailing what you have booked, information about the time/location of your Session and other information about the programme.
4.1.4
All class timetables are correct at time of publishing. If your class time/location changes, we will contact you.
4.1.5
If you are on the waiting list and are offered a place, please book by the deadline stated in the email to guarantee your place. After this time, the place will be offered to the next person on the waiting list.
4.1.6
Existing customers must book for the next term by the given deadline to secure their place. By not booking or communicating before the given deadline, the place may be released to the waiting list.
4.2 Taster Sessions
4.2.1
All participants are welcome to one free taster session. Further tasters are at the discretion of Little Netters.
4.2.2
Your place is held once your free taster session has been booked via the website and your confirmation email has been received.
4.2.3
Unattended tasters that gave no notice, will not have their place guaranteed for another week and it may be released to the waiting list. Exceptional circumstances will be taken into consideration.
4.2.4
Following your free taster your place will be held for 5 days. Please book before this day to guarantee your place. After this day, the place can be released to the waiting list.
4.3 Payment
4.3.1
Excluding the free taster session all sessions are payable at the time of booking. Your booking is for the half term or remainder of the term if booked part way through.
4.3.2
Payment is by Credit / Debit Card
4.3.3
The Fee is non-refundable under any circumstances whatsoever except with the prior written agreement of Little Netters.
4.3.4
If live sessions are cancelled for any reason outside the control of Little Netters, including (without limitation) as a result of an “Act of God” (e.g. disruption resulting from extreme weather conditions, earthquakes, strikes or terrorist activity), or where local or governmental authorities/public guidance advise that live sessions should be temporarily suspended for health or other reasons (‘Extreme Reasons’), then no refunds nor credits shall be given. Little Netters reserves the right to provide online sessions as a replacement for, or alternative to, live sessions where it is not possible or reasonably practicable to provide live sessions, including (without limitation) for the aforementioned Extreme Reasons, and in doing so Little Netters shall satisfy its contractual obligations hereunder and there shall be no entitlement to any refund or credit.
4.3.5
If your class fee changes you will be notified one month in advance of the change.
4.3.6
Holiday Sessions are run separately from our regular Sessions. Payment for these will be taken separately.
5. Cancellation by Little Netters
5.1
Little Netters may cancel this contract at any time before the Child commences the Session for any reason whatsoever. Little Netters shall not be liable for any loss or damage whatsoever arising from such cancellation.
5.2
In the unlikely event of ‘last minute’ lesson changes or a lesson cancellation by us, Little Netters will notify you with as much notice as possible. Little Netters will not reimburse any expenses incurred by a customer failing to pick up their message.
5.3
If a lesson is cancelled by Little Netters, other than in accordance with clause 4.3.4, we will, wherever possible, offer you an online class to attend failing which we will give you a credit for the value of the cancelled lesson.
5.4
Should you decide to leave Little Netters before the Credit has been used we will refund the Credit to you.
5.5
If insufficient children are booked into your class, we reserve the right to cancel the class. In this instance we will offer you either an alternative class or online class to attend or a refund will be given for any remaining sessions after the cancellation.
5.6
In the event of cancellation by Little Netters prior to the commencement of the Session by the Child, Little Netters will refund any fees for outstanding sessions within 30 days
5.7
The Parent understands that sessions are ongoing and to be used consecutively. No credits or refunds will be issued for missed sessions (see Clause 6).
6. Attendance
6.1
Your lesson payment has reserved your place just for you and if you miss a lesson for any reason we are unable to refund you.
7. Cancellation by the Parent / Carer
7.1.
The cancellation rights generally available to consumers in accordance with their statutory rights do not apply to the sessions provided by us.
7.2
Existing customers who want to cancel their Session can do so by notifying us in writing and giving 1 month’s (30 days) notice. Little Netters will confirm the date of the customer’s final class when the notice has been received. No refund nor credit will be given for any class(es) that are unattended prior to and including the customer’s final class unless Little Netters cancels a session (see clause 5).
8. Parent's Responsibility.
8.1
The Parent warrants and represents that;
8.1.1
The information supplied is accurate in all respects and the Parent will notify Little Netters of any change in such information immediately.
8.1.2
When attending the Session, neither the Child nor the Carer will be suffering from any contagious illness or disease, or anything similar thereto.
8.1.3
It is the customer’s responsibility to inform Little Netters of any condition that could affect their own* or their child’s capabilities during sessions. You must agree to inform us of any changes as soon as you become aware of them. This can be updated by contacting Little Netters. All information provided to us will be treated as strictly confidential.
*Tiny Netters sessions require Parent participation.
8.1.4
For Tiny Netters sessions the Parent acknowledges and agrees that the Child shall be deemed to be under the direction, care and control of the Carer throughout the Session and the Carer shall be responsible for the welfare and conduct of the Child throughout the Session and whilst the Child is on the Premises.
8.1.5
For all sessions where parent participation is not expected and the child may not be accompanied by the parent throughout the session, the Parent must inform Little Netters prior to the lesson of any concerns they have.
8.1.6
The Parent shall indemnify and keep indemnified Little Netters against all loss (including loss of profit), liability, costs and expenses which Little Netters shall incur directly or indirectly as a consequence of any action or inaction of the Parent, the Carer or the Child.
8.1.7
Customers are expected to behave in a civilised and respectful manner at all times towards the Coaches, other customers and any members of the public who are on the Premises. In the event that Little Netters determines the behaviour of the Child and/or the Parent/Carer to be unacceptable, Little Netters shall be entitled to exclude the Child and the Parent/Carer (or either of them) from Session and Premises permanently or for such period as Little Netters shall (in its entire discretion) determine.
8.1.8
The standard of behaviour which is to be regarded as unacceptable at a Session or on the Premises shall be determined by Little Netters.
8.1.9
The Parent is allowed to bring siblings of the Child onto the Premises as long as long as they do not get involved in the lesson (unless the sibling enrolls into the appropriate age-group class). The sibling is the responsibility of the Parent/Carer at all times. If the sibling needs attention that requires the Parent/Carer to leave the Premises, the Child must accompany the Parent/Carer and must not be left with the Coach.
8.1.10
Customers accept that at times there will be physical contact between the teacher and their child, which will always be carried out in a professional and caring manner.
8.2. Session Rules
8.2.1
For Health and Safety purposes please supervise your child(ren) around the court/venue prior to your session start time.
8.2.2
Please help us start and finish sessions on time by arriving promptly for your session and taking any litter home with you when you leave. Please let the coaching team know if you have to leave the session early for any reason; this is for emergency evacuation purposes.
8.2.3
Please keep siblings, buggies and associated equipment off or as far back from the playing area at all times. ‘Court invaders’ are not covered by our accident insurance if they cause or are involved in an accident (see Clause 8.1.8)
8.2.4
Please assist us to ensure that the session runs smoothly by firmly requiring your child to sit with you on the sidelines for a full 3 minute ‘time-out and calm down’ as may be requested by the Coach at any time during the session.
8.2.5
Parents/Carers should provide water but no food must be eaten on the court to avoid the hazard of choking.
8.2.6
To comply with our ‘Safeguarding & Child Protection Policy’ and best practice, we request that parents/carers DO NOT take photographs or videos at Little Netters sessions. Whilst our coaches will do their best to enforce a total ban on the use of photographic/film or video equipment by parents/carers at sessions, due to the nature of their work and the concentration required during the delivery of sessions, we are unable to guarantee this, and your cooperation would be appreciated. From time-to-time Little Netters may organise class photo shoots, but only where all parental consents have been obtained.
8.2.7
Please try to keep noise and disturbance from the sidelines to a minimum to avoid distracting your child and others.
8.2.8
Please ensure your child is wearing athletic clothing and proper footwear for each session. Ensure that you have packed appropriate clothing for all weather conditions for those sessions that are running outdoors.
8.2.9
Although general advice will be offered, no requests for transfers, moving up age groups or changing venues or sessions can be confirmed on the spot at sessions.
9. Complaint’s Procedure
9.1
We hope you will be delighted with our service but if you are at all unhappy please follow our complaints procedure:
9.2
Speak to the Coach, who will try to resolve the matter to your satisfaction.
9.3
If the response is not satisfactory, please send your complaint in writing to littlenetters@outlook.com.
10. Website & Social Media Information
10.1
The material made available in this site, including materials in linked sites directly or indirectly accessible from this site, are provided ‘as is’, with no warranty of any kind, express or implied, including those of merchantability and fitness for a particular purpose. Any reference to linked sites or to third party companies, products or services by name does not constitute or infer its endorsement by Little Netters. Little Netters has used all reasonable endeavours to ensure that information provided through this website is accurate at the time of inclusion, however it accepts no liability for any inaccuracies, errors or omissions in the site. The information available on the site may be incomplete, out of date or inaccurate. Little Netters reserves the right at any time and without prior notice to make changes and corrections to the material on the site. Little Netters accepts no liability for any loss or damage of whatsoever nature caused by the use or the inability to use the materials available in this site or any linked site. Little Netters has taken all reasonable steps to ensure that the Intellectual Property of third parties is not infringed. If however, you genuinely believe that the material on this site infringes any Intellectual Property rights, please contact Little Netters directly. All images displayed on this website are under the ownership of the photographer concerned. Agreement to display the photographs has been reached and they are not available to be copied.
11. Exclusion of Liability
11.1
Except in the case of fraud and subject to clause 7 below, Little Netters, its coaches, volunteers, or employees accept no responsibility under any circumstances for any loss (consequential or otherwise), damage, expense or delay suffered or incurred by the Parent, the Child or any other party arising directly or indirectly or in any way connected with the attendance of the Child at the Session (or any part of it) or any other act or omission on the part of Little Netters or any of its coaches, volunteers or employees even if such act or omission is negligent.
11.2
The Parent agrees (for and on behalf of the Parent and the Child) that any claim by the Parent or the Child against Little Netters or any coach, employee or agent of Little Netters must be brought within 60 days of the event that gave rise to such claim. Any claim made thereafter shall be time-barred.
11.3
The Parent acknowledges, warrants and undertakes (for and on behalf of the Parent and the Child) that the maximum aggregate liability of Little Netters to the Parent and/or Child under these terms shall not exceed the Fee.
11.4
All warranties and conditions whether implied by statute or otherwise are excluded from this contract provided that nothing in this contract shall restrict or exclude liability for death or personal injury caused by the negligence of Little Netters, its coaches, volunteers, or employees or affects the statutory rights of the Parent or Child.
12. General.
12.1
Little Netters accepts the service of documents via email and any notices to be sent by either party to the other shall be sent in writing.
12.2
The failure by either party to enforce at any time or for any period any one or more of the obligations arising under these Terms shall not be a waiver of them or of the right at any time subsequently to enforce all the obligations arising under these Terms.
12.3
The Parent acknowledges, has read and understood the Little Netters Data Privacy Policy found here: https://www.littlenetters.net/privacypolicy. A copy of the Little Netters Safeguarding Policy is available on request.
12.4
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
12.5
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
12.6
Nobody else has any rights under this contract. This contract is between you and Little Netters. No other person shall have any rights to enforce any of its terms.
12.7
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.8
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the service, we can still require you to make the payment at a later date.
12.9
These Terms constitute the entire agreement between the parties hereto and supersede all prior agreements and understandings between the parties. It is agreed that no statement, promise or inducement whether written or oral alleged to have been made by either party and which is not contained herein shall be binding or form part of this Agreement.
12.10
The safety and wellbeing of your child or the child in your care is of the upmost importance to Little Netters. We have a responsibility to report any inappropriate or suspicious behaviour to the relevant authorities.
12.11
Whilst we will try to ensure you always have the same coach in a particular class, we cannot guarantee this as coaches may fall ill, leave or cancel for personal reasons. On occasion we may also need to have a new coach join or lead your lesson in order to complete their training or assessments. This will in no way affect the quality of your lesson.
12.12
We reserve the right to make amendments to our Terms and Conditions at any time to reflect changes in our business or statutory obligations. The new version will be posted on our website and will take effect immediately upon posting. If applicable these changes will be communicated to all our customers by email. If you book lessons after the new Terms and Conditions have come into effect as part of your booking process you will indicate your agreement to be bound by them. Previous versions of our Terms and Conditions can be requested from littlenetters@outlook.com